Frequently Asked Questions
IS THE SITE RELIABLE?
Our website has SSL security which is mandatory by law for all
online stores because it encrypts all transactions made on the website, ensuring
confidentiality of all information.
We work in partnership with MercadoPago , the largest payment network
online from Brazil. We do not have access to your payment information, such as
credit card number, only MercadoPago , making your purchase
100% safe.
If you have any questions, please feel free to contact us:
megazinshop@gmail.com
WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products with prices well below the market, and for
this we need to work with international suppliers (USA, Europe and
Asia).
Therefore, when a new order is placed in our store, we send the
request to our suppliers and they send it directly to your home.
DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes. We only work with trusted suppliers who provide code.
tracking for your safety and comfort.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly to your email within
3 business days, this is because our suppliers (industries that manufacture the
products) ask for this period.
If even after this period you have not received the tracking code,
Send us an email to: megazinshop @gmail.com INCLUDING your order number (something like #4321) and we will give you a status within 24 hours.
MY TRACKING CODE IS NOT SHOWING INFORMATION
Yes, on the way between the country of origin and the country of destination, there really is no
updates, as there is no movement of the package. It will notify you as soon as
that arrives in Brazil. Then it will notify you of each movement, so
as we are used to with internal orders.
Don't worry, your order is on its way.
IS THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, as our products
are not taxed by customs or by the post office (fee R$ 15.00), but if
If any kind of taxation occurs, we take responsibility and
we pay any type of fee.
Just send us an email to: megazinshop @gmail.com informing us what happened and we will respond within 24 hours.
Our website has SSL security which is mandatory by law for all
online stores because it encrypts all transactions made on the website, ensuring
confidentiality of all information.
We work in partnership with MercadoPago , the largest payment network
online from Brazil. We do not have access to your payment information, such as
credit card number, only MercadoPago , making your purchase
100% safe.
If you have any questions, please feel free to contact us:
megazinshop@gmail.com
WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products with prices well below the market, and for
this we need to work with international suppliers (USA, Europe and
Asia).
Therefore, when a new order is placed in our store, we send the
request to our suppliers and they send it directly to your home.
DO ALL PURCHASES INCLUDE A TRACKING CODE?
Yes. We only work with trusted suppliers who provide code.
tracking for your safety and comfort.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly to your email within
3 business days, this is because our suppliers (industries that manufacture the
products) ask for this period.
If even after this period you have not received the tracking code,
Send us an email to: megazinshop @gmail.com INCLUDING your order number (something like #4321) and we will give you a status within 24 hours.
MY TRACKING CODE IS NOT SHOWING INFORMATION
Yes, on the way between the country of origin and the country of destination, there really is no
updates, as there is no movement of the package. It will notify you as soon as
that arrives in Brazil. Then it will notify you of each movement, so
as we are used to with internal orders.
Don't worry, your order is on its way.
IS THERE ANY FEES I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, as our products
are not taxed by customs or by the post office (fee R$ 15.00), but if
If any kind of taxation occurs, we take responsibility and
we pay any type of fee.
Just send us an email to: megazinshop @gmail.com informing us what happened and we will respond within 24 hours.